Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off Period: The period within which the consumer can exercise their right of withdrawal;

  • Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;

  • Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time;

  • Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: The natural or legal person offering products or services remotely to consumers;

  • Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques;

  • CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

  • Business Name: Leocommerce

  • Chamber of Commerce (KvK) Number: 99455676

  • VAT Number: NL005387051B27

  • Customer Service Email: info@leo-melbourne.com

  • Business Address:

Leo Melbourne
Kabel 96
8281 JA Genemuiden
The Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

Article 4 – The Offer

  • Offers are non-binding. The entrepreneur reserves the right to modify offers.

  • The offer clearly specifies the total costs applicable to the order, including any shipping fees or additional charges communicated before the purchase is completed.

Article 5 – The Agreement

The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

Article 6 – Right of Withdrawal

  • Consumers have the right to withdraw from the contract within 14 days of receiving the product without providing a reason.

  • Return shipping costs are borne by the consumer when exercising the right of withdrawal.

Article 7 – Costs in Case of Withdrawal

The entrepreneur will reimburse eligible payments within 14 days of the withdrawal, provided the product has been returned in accordance with the applicable return conditions.

Article 8 – CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

Article 9 – Conformity and Warranty

  • The entrepreneur ensures that the products meet the agreement and applicable legal requirements.

  • Complaints about defects must be reported in writing within 14 days.

  • Products must be returned in their original packaging and condition where reasonably possible.

Article 10 – Delivery

  • Orders are delivered within 30 days unless otherwise agreed.

  • In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.

  • The entrepreneur will make reasonable efforts to ensure that orders are dispatched and delivered within the communicated delivery period.

Article 11 – Complaint Resolution

  • Complaints must be submitted in writing within 7 days of discovering the issue.

  • The entrepreneur will respond to complaints within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline.

Article 12 – Disputes

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.